Bali’s I Gusti Ngurah Rai International Airport (DPS) has separate international and domestic terminal areas, so knowing which side of the airport you need before landing can save time and confusion. This Bali airport terminal guide explains where international and domestic passengers go after landing, what facilities are available, and where to look for your driver or pickup service.
The easiest way to orient yourself is to remember three things: your flight type, the arrival signs, and the airport’s designated pickup area. International passengers follow immigration, baggage collection and customs before exiting into the international arrival area. Domestic passengers normally proceed directly towards baggage collection and then the domestic arrival corridor.
If you have already arranged transport, keep your flight number and driver details available on your phone. For travellers who want a pre-arranged pickup from DPS, the Bali airport pickup service can be checked before travelling.
Bali Airport Terminal Overview
Ngurah Rai Airport, often referred to simply as DPS Airport, has dedicated international and domestic terminal areas. The airport’s official terminal pages provide separate maps and information for the two areas, so checking the correct terminal before arrival is useful.
For most arriving travellers, the distinction is straightforward:
| Your flight | Where to go after landing | Main arrival steps |
| International | International Arrivals | Immigration → baggage claim → customs → arrival corridor |
| Domestic | Domestic Arrivals | Baggage claim → exit to arrival corridor |
The most important point is not to rely only on the word “Denpasar” on your ticket. DPS is the airport code for Bali’s Ngurah Rai Airport, while the terminal you use depends on your flight and airline operation.
A simple way to orient yourself
When you leave the aircraft, follow the airport’s overhead signs rather than trying to navigate from memory.
Look for signs such as:
- Immigration — for international arrivals
- Baggage Claim — for collecting checked luggage
- Customs — after international baggage collection
- Arrival / Arrivals — towards the public side of the terminal
- Pick-up Zone — for vehicles collecting arriving passengers
- Information — if you need help confirming your location
If your airline or flight information shows a terminal change, follow the latest airport and airline instructions rather than an older online map.
Bali Airport International Terminal: What Happens After Landing?
International arrivals at Ngurah Rai Airport involve several steps before you reach the public arrival area.
The airport’s current international arrival guidance directs passengers towards immigration first, followed by baggage collection and customs. Trolleys are available in the baggage claim area, and passengers with missing luggage are directed to airline Lost and Found services.
1. Follow the immigration signs
After leaving the aircraft, follow the Immigration signs.
Do not head towards the public arrival exit before completing the required arrival procedures. Keep your passport and relevant travel documents accessible until you have passed immigration.
2. Collect your luggage
After immigration, follow the signs to Baggage Claim.
Check the airport information screens for your flight number and the assigned conveyor belt. If your luggage does not arrive, speak to your airline’s baggage or Lost and Found staff before leaving the baggage area.
3. Complete customs
After collecting your luggage, continue towards the customs area.
The airport currently provides information about the Electronic Customs Declaration (E-CD), including the option to complete the declaration electronically before arrival. Travellers should follow the latest instructions from Indonesian Customs and the airport because entry procedures can change.
4. Continue to the arrival corridor
Once you have completed the required arrival procedures, follow the signs towards the International Arrivals exit.
The airport describes its Arrival Corridor as the area used for passenger pickup after travellers leave the arrival terminal. The designated Pick-up Zone is provided for vehicles collecting passengers and luggage.
This is the key landmark to remember if someone is meeting you at DPS.
Bali Domestic Terminal: What to Expect
Domestic arrivals are generally more straightforward because passengers arriving on domestic flights do not follow the international immigration and customs sequence.
The airport’s domestic arrival guide directs passengers towards baggage collection after leaving the aircraft. Flight information screens show the relevant conveyor belt, while trolleys are available in the baggage claim area.
After a domestic flight
A typical orientation sequence is:
- Leave the aircraft.
- Follow Arrival or Baggage Claim signs.
- Check the flight information screen.
- Collect your luggage.
- Continue towards the domestic arrival exit.
- Follow signs towards the Arrival Corridor and pickup area.
If your luggage is missing or damaged, contact your airline before leaving the baggage area.
The airport identifies the domestic Arrival Corridor as the area used for pickup after passengers exit the arrival terminal. It also identifies a Pick-up Zone for vehicles collecting passengers and luggage.
Domestic and international: the important difference
The biggest practical difference is what happens before you reach the public arrival area.
International travellers need to allow for immigration, baggage collection and customs. Domestic travellers generally proceed from the aircraft to baggage collection and then towards the public arrival area.
That means the person collecting you should know whether you are arriving internationally or domestically. Sending the correct terminal information can prevent unnecessary messages and confusion after landing.
Facilities at Ngurah Rai Airport
The airport provides a range of passenger facilities across its international and domestic areas.
For arriving travellers, useful facilities include:
- Baggage trolleys in baggage collection areas
- Information services
- ATMs and banking facilities
- Money-changing facilities
- Charging facilities
- Food and beverage outlets
- Nursery or breastfeeding facilities
- Prayer facilities
- Special-needs services
The airport’s facility directory lists nursery rooms in domestic and international arrival/departure areas, as well as prayer facilities in both domestic and international terminal areas.
The current airport directory also lists food and beverage outlets in international and domestic arrival areas, although individual outlets can change over time.
If you need information after landing
If you are unsure where to go, look for an airport information point rather than walking around looking for a particular exit.
The airport also operates its contact centre on 172.
For a mobile-first approach, it is useful to save your accommodation address, flight number and pickup details before boarding your flight. That way, you can still access the information quickly after landing.
Where Is the Bali Airport Meeting Point for Drivers?
The most useful landmark for a pre-arranged pickup is the arrival area after you have completed the airport’s arrival process.
Ngurah Rai Airport officially identifies the Arrival Corridor as an area for passenger pickup after travellers leave the arrival terminal. The Pick-up Zone is designated for vehicles collecting passengers and luggage.
If you have arranged a private driver
Before leaving the terminal, check your booking information for:
- Driver’s name
- Driver’s phone or contact method
- Vehicle details, if supplied
- Your flight number
- Instructions for the meeting location
- What to do if your flight is delayed
Do not assume that a driver can meet you beside the baggage carousel. The practical meeting point is normally on the public side of the arrival process, after you have exited the controlled arrival area.
If you cannot immediately see your driver, stop in a visible public area and check your booking instructions rather than repeatedly changing locations.
If you are using an app-based pickup
Ngurah Rai Airport’s official transport information lists a Grab Lounge in the Pick-up Zone serving both international and domestic arrival areas. The airport also lists a Gojek Customer Lounge in specified airport areas.
Because airport pickup arrangements can change, check the current instructions shown in your app and follow airport signage on the day.
For travellers comparing their options after landing, the related guide to Grab pickup at Bali Airport can provide more specific information about using Grab at DPS.
The key rule for meeting someone
Your driver needs to know which arrival terminal you are using.
For example:
International arrival → complete immigration, baggage and customs → exit to international arrival area → follow pickup instructions.
For a domestic arrival:
Domestic arrival → collect luggage → exit to domestic arrival area → follow pickup instructions.
Keeping this sequence in mind is more useful than memorising a particular shop, café or temporary sign because airport layouts and commercial tenants can change.
Accessibility at Bali Airport
Ngurah Rai Airport provides facilities intended to support passengers with disabilities, reduced mobility, older travellers, pregnant passengers and families with children.
The airport’s published service standards include facilities such as ramps, railings, lifts, accessible toilets, special-needs counters, designated access arrangements and nursery facilities.
If you need assistance
If you or someone travelling with you requires airport assistance, contact the airline before travelling and confirm the assistance available for your flight.
At the airport, follow signs for special-needs services and ask airport staff if you need help locating an accessible route.
Do not assume that a standard meeting location will be suitable for every passenger. If mobility assistance, a wheelchair or additional support is required, include that information when arranging your onward journey.
A Quick DPS Terminal Checklist
Before your flight lands, have these details ready on your phone:
- Flight number
- International or domestic arrival
- Accommodation name and address
- Driver or pickup contact
- Meeting-point instructions
- Passport and travel documents
- Luggage information
- Any accessibility or family assistance requirements
For international arrivals, also check the latest entry and customs requirements before departure.
If you are meeting a driver, send the correct terminal information and avoid moving to another part of the airport unless the driver specifically instructs you to do so.
Final Takeaway
The simplest way to navigate DPS is to identify your arrival type first: international or domestic. International passengers follow immigration, baggage collection and customs before reaching the arrival area, while domestic passengers normally proceed to baggage collection and then the domestic arrival corridor.
Once outside the terminal, look for the airport’s designated pickup areas and follow the instructions provided by your driver or transport service. Keeping your flight number, terminal type and meeting instructions on your phone will make the first few minutes after landing much easier.
For a pre-arranged airport pickup, check the Bali airport pickup service before travelling and make sure the booking instructions clearly match your arrival terminal.
FAQ: Bali Airport Terminal Guide
Is Bali Airport the same as Ngurah Rai Airport?
Yes. Bali’s main airport is officially I Gusti Ngurah Rai International Airport, with the airport code DPS. It is commonly called Bali Airport, Ngurah Rai Airport or Denpasar Airport.
Does Bali Airport have separate international and domestic terminals?
Yes. Ngurah Rai Airport provides separate international and domestic terminal areas, with dedicated airport information and arrival guidance for each.
Where do I meet my driver at Bali Airport?
The airport identifies the Arrival Corridor as an area for passenger pickup after leaving the arrival terminal, with a designated Pick-up Zone for vehicles collecting passengers and luggage. Your specific driver instructions should take priority if they identify a particular meeting location.
Is there a Grab pickup area at Bali Airport?
The airport’s transport information currently lists a Grab Lounge in the Pick-up Zone serving international and domestic arrival areas. Check the Grab app and airport signage for the current pickup instructions when you arrive.
What should I do if I cannot find my driver?
Stay in a visible public arrival area, check your booking instructions and contact the driver using the supplied contact method. Avoid walking to another terminal or pickup area unless you have been specifically instructed to do so.
Does Ngurah Rai Airport provide accessibility facilities?
Yes. The airport’s published service standards include accessibility facilities and special-needs services, including ramps, lifts, accessible facilities and designated assistance arrangements. Travellers requiring assistance should also contact their airline before the flight.
